Simplifying Healthcare Registration Steps

For many residents of Depok, accessing public healthcare services through the Depok Single Window (DSW) application was more frustrating than helpful.

Mothers trying to schedule immunizations for their children found themselves stuck in an endless loop of failed registrations.

Imagine having to go through this many pages—just to register. Some of them even require double taps to proceed. Now multiply that by the frustration of users who simply want to access public health services quickly. It’s no surprise the process feels exhausting and inefficient.

Previously, health center registration was overly complex with redundant steps, making it frustrating for users. Now, the streamlined design guides users directly through essential steps, enabling quick, efficient registration with a clear success confirmation.

We eliminated unnecessary steps and redundant pages, creating a direct and intuitive flow that guides users effortlessly through the process. Now, new patients can register quickly, with clear success confirmations.

Beyond functionality, we wanted the DSW app to feel modern, polished, and engaging. To achieve this, we introduced:

A welcoming loading animation creates a seamless first impression, reinforcing the app’s identity without causing unnecessary delays.

Buttons respond with subtle color shifts and micro-interactions, successful registrations are celebrated with a small lottiefiles animated confirmation, and when users know their location is used to suggest the nearest puskesmas.

The new DSW design prioritizes simplicity and usability. A structured grid system with consistent spacing ensures balance and clarity. Content is now scannable, intuitive, and free of clutter—empowering users to navigate effortlessly.

The results speak for themselves. Usability testing showed a 100% success rate in completing the registration process, with an average completion time of just 48 seconds—a significant improvement from the previous experience. Error rates dropped to just 8%, and user feedback reflected higher satisfaction with the app’s ease of use and improved navigation.